Eaton 6000 VA User's Guide download pdf (Page 36)

Page 36

9130 UPS-EN

8.2 Silencing the Alarm

Press any button on the front panel display to silence the alarm. Check the alarm condition and perform

the applicable action to resolve the condition. If the alarm status changes, the alarm beeps again,

overriding the previous alarm silencing.

8.3 Service and Support

If you have any questions or problems with the UPS, call your Local Distributor or your local service

representative and ask for a UPS technical representative.

Please have the following information ready when you call for service:

Model number l

Serial number l

Firmware version number l

Date of failure or problem l

Symptoms of failure or problem l

Customer return address and contact information l

If repair is required, you will be given a Returned Material Authorization (RMA) Number. This number

must appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original

packaging or request packaging from the Help Desk or distributor. Units damaged in shipment as a

result of improper packaging are not covered under warranty. A replacement or repair unit will be

shipped, freight prepaid for all warrantied units.

For critical applications, immediate replacement may be available. Call the Help Desk for the

dealer or distributor nearest you.

8. Troubleshooting

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Eaton 6000 VA User's Guide Page 36